Privacy Policy – Kenya Souk

Kenya Souk respects and protects your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website. By accessing or using our services, you consent to the practices described in this Policy.

1. Information We Collect

As part of browsing, registering, or making a purchase on Kenya Souk, we may collect the following information:

Personal Information

  • Full name
  • Email address (primary and alternative)
  • Mobile phone number
  • Shipping / billing address
  • Postal code
  • Demographic details (age range, gender, occupation, location)

Browsing & Interaction Data

  • Pages viewed on the website
  • Links clicked
  • Time spent on each page
  • Number of site visits
  • Device, browser, and usage information

This data helps us improve your shopping experience.

2. How We Collect Information

We collect information through:

  • Voluntary account registration
  • Checkout forms
  • Online surveys or forms
  • Cookies and tracking technologies
  • Third-party services such as Google Analytics, which use both first-party and third-party cookies to analyze behaviour and optimize ads

Note: Kenya Souk is not responsible for the privacy practices of external websites linked from our site.

3. How We Use Your Information

Kenya Souk uses your information to:

  • Provide and improve our products and services
  • Personalize your shopping experience
  • Communicate order updates, promotions, and offers
  • Contact you when necessary to fulfill your request
  • Improve product features and customer experience
  • Maintain records for legal or policy compliance
  • Serve targeted ads through Google Ads / Display Network (You may opt out via Google Ads Preferences)

Your information may also be used for:

  • Internal research
  • Surveys
  • Notifications of promotions or contests

4. Sharing of Your Information

Kenya Souk does not sell, rent, or trade your personal information.

We may share your data only with:

  • Trusted business partners and service providers strictly for order processing
  • Payment partners for secure transactions (financial information is used only to complete your purchase)
  • Law enforcement or legal authorities when required by law
  • Fraud prevention and security agencies where necessary
  • Partners involved in promotional offers (only with your permission)

5. Your Choices & Rights

You may:

  • Update or correct your account details at any time through your profile
  • Opt out of promotional emails
  • Manage cookie preferences in your browser
  • Disable Google Display ads personalization via Google Ads Settings

Kenya Souk has implemented standard physical, electronic, and managerial safeguards to protect your data. However, no Internet transmission is 100% secure. By using our site, you acknowledge this risk.

6. How to Correct or Update Your Information

If you need to update your details or recover account access, you may:

7. Policy Updates

Kenya Souk reserves the right to modify or update this Privacy Policy at any time. All changes become effective immediately upon being posted on the website. Continued use of the site means you accept the updated policy.

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