Terms & Conditions – Kenya Souk
Overview
This website is operated by Kenya Souk. Throughout the site, the terms “we”, “us” and “our” refer to Kenya Souk. Kenya Souk offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms of Service”, “Terms”), including additional terms, conditions, and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and contributors of content.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the Terms, then you may not access the website or use any services.
Any new features or tools added to the current store shall also be subject to these Terms. We reserve the right to update or modify any part of these Terms by posting changes on our website. Your continued use of the site following any updates constitutes acceptance of those changes.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are at least the age of majority in Kenya (18 years), or that you are the age of majority and have given consent for any minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction, including copyright laws.
You must not transmit any viruses, malware, or harmful code.
A breach of these Terms will result in an immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted over various networks and adapted to meet technical requirements. Credit card information is always encrypted during transfer.
You agree not to reproduce, copy, sell or exploit any portion of the Service without our express written permission.
SECTION 3 – ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION
We are not responsible if information on this site is inaccurate, incomplete, or outdated. Material on this site is for general information only and should not be relied on without consulting more accurate sources.
We reserve the right to modify site content at any time but have no obligation to update information.
SECTION 4 – MODIFICATIONS TO THE SERVICE & PRICES
Prices for our products may change without notice.
We reserve the right to modify or discontinue the Service (or any part of it) without notice.
We shall not be liable for any modification, price change, suspension or discontinuation of the Service.
SECTION 5 – PRODUCTS OR SERVICES
Some products may be available exclusively online and may have limited quantities. Returns or exchanges are handled under our Return Policy.
We aim to display product colours and images accurately but cannot guarantee your screen’s accuracy.
We reserve the right to limit sales to any person, region, or jurisdiction and may do so on a case-by-case basis.
All product descriptions or pricing may change at any time without notice. We may discontinue any product at any time.
We do not warrant that any products purchased will meet your expectations.
SECTION 6 – ACCURACY OF BILLING & ACCOUNT INFORMATION
We reserve the right to refuse any order. We may limit or cancel quantities per person, per household, or per order.
If we modify or cancel an order, we may notify you via email, phone number, or billing address provided during checkout.
You agree to provide accurate and current account information, including email, addresses, and payment details.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools which we do not monitor or control.
You acknowledge that such tools are provided “as is” and “as available” without warranties. Use of third-party tools is entirely at your discretion and risk.
Future new features or services will also be subject to these Terms.
SECTION 8 – THIRD-PARTY LINKS
Our Service may include content or services from third parties.
Third-party links may direct you to unaffiliated websites. We are not responsible for examining or evaluating their content and will not be liable for any third-party materials or websites.
Before engaging in any third-party transactions, you should review their policies. Complaints or issues should be directed to the third party.
SECTION 9 – USER COMMENTS, FEEDBACK & SUBMISSIONS
If you send us feedback, ideas, suggestions, or documents (collectively “comments”), you agree that we may use, edit, publish or distribute them without restriction.
We have no obligation to keep comments confidential or to pay compensation for them.
You agree that your comments will not violate any third-party rights or contain unlawful, harmful, defamatory, or obscene material.
You are solely responsible for the accuracy of your comments.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information is governed by our Privacy Policy.
SECTION 11 – ERRORS, INACCURACIES & OMISSIONS
Occasionally there may be information on our site that contains inaccuracies or omissions relating to product descriptions, pricing, shipping charges, and availability.
We reserve the right to correct such errors and to update information at any time without prior notice.
SECTION 12 – PROHIBITED USES
You are prohibited from using the site or its content:
- for unlawful purposes
- to violate Kenyan or international law
- to infringe intellectual property rights
- to harass, abuse, discriminate, or harm
- to upload malware
- to collect personal information of others
- to spam or phish
- for obscene or immoral activities
- to interfere with website security features
We may terminate your access for violating any prohibited use.
SECTION 13 – DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY
We do not guarantee uninterrupted, timely, or error-free service.
You agree that your use of the service is at your sole risk. All products and services are provided “as is” without warranties.
In no case shall Kenya Souk or its staff be liable for any direct, indirect, incidental, punitive, or consequential damages, including loss of revenue, profits, data, or replacement costs.
SECTION 14 – INDEMNIFICATION
You agree to indemnify and hold Kenya Souk harmless from any claims arising out of your breach of these Terms or violation of any law or third-party rights.
SECTION 15 – SEVERABILITY
If any part of these Terms is deemed unlawful or unenforceable, the remainder will still be valid and enforceable.
SECTION 16 – TERMINATION
These Terms are effective unless terminated by you or us.
We may terminate your access without notice if you fail to comply with any provision.
SECTION 17 – ENTIRE AGREEMENT
These Terms, together with any policies posted on our site, constitute the entire agreement between you and Kenya Souk.
SECTION 18 – GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of Kenya.
SECTION 19 – CHANGES TO TERMS
You can review the latest version of the Terms at any time on this page. Your continued use of the site constitutes acceptance of any changes.
SECTION 20 – CONTACT INFORMATION
Questions about these Terms should be sent to:
info@kenyasouk.com
To expedite delivery, our shipping partners (e.g., DHL) may pay customs charges on your behalf, after which the amount must be reimbursed before delivery.
SECTION 21 – CUSTOMS DUTIES
You may be charged customs duties and taxes depending on the country of origin of the goods you purchase.
If your order is shipped internationally, you are responsible for any duties or taxes imposed by your local customs authority.
The fees depend on the product type, value, and shipping origin.
Customs authorities may open and inspect packages, which may affect packaging appearance.
SECTION 22 – PACKAGING
We always aim to package items securely and cost-effectively using boxes, bubble wrap, or other protective materials, while preserving the integrity of the items during shipping.